Flexible support for your website - Partnership. Consistent. Reliable.

Support and maintenance

Our reliable support team offers you assistance with editing, maintenance, administration, training and technical questions. We are happy to take your concerns and ensure the operation of your technologies.

Helpdesk Area

We are at your disposal with a quick response time. Call or email us to present your concerns.

Profiled support team

With over 15 years of expertise, we take care of your website and other web technologies so you can focus on your core business

Personal access

We address your concerns through friendly and direct communication.

Professional support

Our support specialists work hand in hand with the project teams to provide you with the best support you in the best possible way.

Active counselling

We actively ensure that you keep pace with web standards and exploit the potential of your

technologies.

Future-proof partnership

We understand your always secure and profitable web presence as our common goal.

Our services & benefits

Hosting & Server

Stable and secure server systems (hosting & server) from our partner Mittwald and the maintenance of your web platform from our support team ensure the operation of your technologies.

Monitoring

deepscreen monitors security recommendations, performs version comparisons and proactively implements security updates and patches for important core and extension updates.

Constant handover

Backlogs resulting from business goals are maintained and processed by us. Our team works with prioritised releases and with a dedicated contact for updates and upgrades.

Multi-channel communication

deepscreen uses industry-standard communication and workflow tools such as Redmine. However, we prioritise your preferred system-specific channels and tools.

Scalable capabilities

Your needs and demands increase and our entire team adapts to the changes. The specialist team with experience in various technologies supports you consistently and is scaled accordingly.

Professional News

deepscreen keeps you up to date on relevant news and changes in web standards so that your web presence always remains representative and up-to-date.

Corporate Package

Suitable for simpler web solutions:

Web-Platforms

Enterprise Package

Suitable for complex solutions such as:

Online Shops, PIM-Systems & Backoffices

Knowledge Base

Why is professional website maintenance important for your business?

Technologies are constantly being expanded and updated. Regular monitoring, maintenance and upkeep of the website enable its safe and consistent operation through all innovations.
In the event of a website crash, your data is backed up and your platform is quickly restored.
A regularly maintained and serviced website creates security and trust with your customers.
Ongoing website maintenance increases the relevance of your website for search engines so that it ranks better in the long term and your offer becomes more visible in relevant search results.
If you leave the maintenance of your website to a team of experts, you can devote more time to your core business.

Tech-Stack-Diversity

Our expertise is not limited to TYPO3 and Magento. We work intensively and successfully with various open source technologies, integrations and programming languages.